Custom Orders
What is your custom order process?
Every Kassia piece is made-to-order, just for you:
- Tell us your vision — Share your ideas, preferred crystals, intentions, or style
- We confirm the details — We’ll message you to confirm design, materials, and price
- Crafting begins — Our artisans handcraft your piece (3–7 days)
- Energetic preparation — Your piece is cleansed and charged before shipping
- Safe delivery — Shipped directly to your door, gift-ready
How long does a custom order take?
Custom orders take 3–7 days to craft, plus shipping:
- 🇺🇸 United States: 5–10 business days
- 🇬🇧 United Kingdom: 5–10 business days
- 🇪🇺 European Union: 5–10 business days
- Other countries: 7–14 business days
Can I customize the crystals and settings?
Absolutely! You can customize:
- Crystal type — Amethyst, rose quartz, labradorite, obsidian, clear quartz, and more
- Metal setting — 925 sterling silver (hypoallergenic)
- Style — Ring, pendant, earrings, bracelet, or necklace
- Size — Tell us your ring size or bracelet length
- Engravings — Add a personal message (up to 20 characters)
Just send us a message with your preferences and we’ll create a custom listing just for you.
Is there a minimum order for custom orders?
No minimum at all. We love working on both small personalized pieces and large custom batches. Whether it’s one ring or fifty pieces for an event — we can help.
Can I see my piece before it ships?
Yes! We typically send progress photos during production (after the piece is assembled, before boxing). If you’d like to see a specific stage, just ask.
Crystal Bracelets
How do I choose the right crystal for my bracelet?
Each crystal carries different energy:
- Amethyst — Calm, clarity, spiritual protection
- Rose Quartz — Love, compassion, emotional healing
- Clear Quartz — Clarity, focus, amplifying energy
- Black Obsidian — Protection, grounding, negativity shielding
- White Howlite — Calm, stress relief, mindfulness
- Blue Lace Agate — Communication, calm, gentle courage
Not sure which is right for you? Message us — we’re happy to help you choose based on your intentions.
What size bracelet should I order?
Bracelet sizes refer to wrist circumference:
| Size | Wrist Circumference |
|---|---|
| S (6–6.5 in) | 15–16.5 cm |
| M (7–7.5 in) | 17.5–19 cm |
| L (8 in+) | 20+ cm |
Tip: If you’re between sizes, we recommend sizing up — crystal bracelets look great with a little room to move.
Can I stack multiple bracelets?
Yes! Layering crystal bracelets is one of our favourite things. Mix crystals, metals, and textures. Our bracelets are designed to be worn together — each one adds its own energy layer.
Will the crystals fade or lose their colour?
Natural crystals are durable and their colour is natural — not treated or dyed. With proper care (see below), your crystals will maintain their beauty for years. Some crystals (like amethyst) may lighten slightly with prolonged direct sunlight — we recommend storing them out of direct sunlight when not wearing.
Crystal Terrarium Pots
What is included in a Crystal Terrarium Pot?
Each terrarium includes:
- 1 real air plant (Tillandsia) — the living centrepiece
- Natural crystal clusters — Amethyst, white quartz, or mixed (depending on design)
- Ceramic pot — Designed for aesthetic and drainage
- Care instructions — Simple misting guide included
How do I care for the air plant?
Air plants (Tillandsia) are incredibly low-maintenance:
- Misting: Mist the plant 2–3 times a week with room-temperature water
- Light: Place in indirect natural light — avoid prolonged direct sunlight
- Air circulation: Good ventilation is important — don’t enclose in a sealed container
- Upside-down drying: After misting, flip briefly to let excess water drain
With basic care, your air plant can live for several years.
Does the crystal require any special care?
No special care needed for the crystals themselves. They are durable and the terrarium design protects them. Simply wipe the crystals gently with a dry cloth occasionally to remove dust.
Can I choose which crystals go in my terrarium?
Yes! Our terrariums are customizable. You can request specific crystal combinations or themes (e.g., “purple amethyst cluster” or “calming pastel mix”). Just send us a message when ordering.
Is the pot fragile?
The ceramic pots are crafted to be sturdy, but like all ceramics, they can chip or crack if dropped. Please handle with care, especially when moving or cleaning.
Payments & Pricing
What payment methods do you accept?
We accept:
- Credit/Debit Cards — Visa, Mastercard, American Express, Discover
- PayPal — Including PayPal Credit
- Apple Pay / Google Pay — Available at checkout
All payments are processed through secure encrypted checkout. Your financial information is never stored on our servers.
Are prices in USD?
Yes. All prices on kassia.vip are shown in US Dollars (USD).
Do you offer discounts for bulk or wholesale orders?
Yes! We offer special pricing for:
- Bulk orders (5+ pieces) — Contact us for a custom quote
- Wholesale inquiries — For retailers or resellers, please email your-email@kassia.vip
Is my payment information safe?
Absolutely. We use SSL-encrypted checkout (HTTPS) and work with trusted payment processors (PayPal, Stripe). We never store your credit card details on our website.
Shipping & Delivery
Do you ship to my country?
Yes! We ship worldwide to over 100 countries, including: 🇺🇸 United States · 🇬🇧 United Kingdom · 🇨🇦 Canada · 🇦🇺 Australia · 🇪🇺 EU Countries · 🇸🇬 Singapore · 🇯🇵 Japan · and many more
How long does shipping take?
| Destination | Estimated Delivery |
|---|---|
| United States | 5–15 business days |
| United Kingdom | 5–15 business days |
| European Union | 5–15 business days |
| Canada | 7–17 business days |
| Australia | 7–17 business days |
| Other countries | 7–19 business days |
📌 Business days = Monday to Friday, excluding holidays.
Is shipping insured?
Yes. All orders are fully insured. If your package is lost or significantly damaged during transit, we will send a replacement at no extra cost. Just contact us with photos and we’ll sort it out.
Will I need to pay customs or import duties?
Possibly. Customs duties, import taxes, and VAT are the responsibility of the buyer in most countries. These fees are not included in our shipping price. We declare all packages accurately at their true value. We recommend checking your country’s import policy before ordering.
How can I track my order?
Once your order ships, you’ll receive a tracking number by email. You can track your package on the carrier’s website:
- DHL: dhl.com
- EMS / China Post: ems.com.cn
🛡️ Warranty & Repairs
Do you offer a warranty?
Yes. All Kassia pieces come with a 1-year craftsmanship warranty.
This covers:
- ✅ Stone falling out of setting
- ✅ Setting becoming loose or breaking
- ✅ Clasp malfunction (for bracelets/necklaces)
This does NOT cover:
- ❌ General wear and tear (scratches, natural oxidation of silver)
- ❌ Loss of stones due to customer damage
- ❌ Damage from improper use or care
Can I get my crystal re-polished?
Yes! We offer lifetime crystal re-polishing for all Kassia pieces. Send your piece back to us and we’ll restore its original shine. You pay return shipping; we handle the rest — free of charge.
How do I claim a warranty repair?
Email us at your-email@kassia.vip with:
- Your order number
- A description of the issue
- Photos of the problem
We’ll assess and reply with next steps within 24 hours.
About Our Crystals & Energy
Do you guarantee the metaphysical properties of your crystals?
We sell genuine natural crystals and describe their traditional cultural and spiritual associations. We do not make medical claims. Crystals have been used across cultures for centuries for their aesthetic beauty and as tools for meditation, mindfulness, and intention-setting.
Our role is to provide authentic, high-quality natural stones — what you do with them and how you connect with their energy is a personal journey.
Are your crystals real and natural?
Yes, 100%. We source genuine natural crystals from trusted suppliers and certified mines. We do not sell synthetic, imitation, or glass substitutes. Every crystal is hand-selected for quality and authenticity.
Are your silver pieces real 925 sterling silver?
Yes. All our silver jewellery is made from 925 sterling silver (92.5% pure silver, 7.5% other metals for strength). Our silver items are stamped or certified accordingly. Sterling silver is hypoallergenic and safe for most people with sensitive skin.
Wholesale & Collaborations
Do you offer wholesale pricing?
Yes! We work with:
- Jewellery boutiques and retailers
- Gift shops and lifestyle stores
- Yoga studios and wellness centres
- Content creators and brand ambassadors
Please email kassiajewellery@gmail.com with:WhatsApp:+86 18603006941
- Your business name and location
- Types of products you’re interested in
- Approximate order quantity
- Any relevant certifications or licences (for wholesale)
Do you offer affiliate or ambassador programs?
We’re always open to exploring collaborations with creators who align with the Kassia brand. Please reach out via Instagram or email with a brief introduction and your social media following/details.
Jewellery Care Guide
How do I care for my sterling silver jewellery?
- Storage: Store in an airtight bag or jewellery box to prevent tarnishing
- Chemicals: Remove before swimming, showering, applying perfume, or using cleaning products
- Polishing: Use a soft silver polishing cloth for light tarnish
- Deep clean: Mild soap + warm water + soft brush, then dry thoroughly
How do I care for my crystal jewellery?
- Gentle cleaning: Wipe with a soft, dry or slightly damp cloth
- Avoid chemicals: Remove before swimming, showering, exercising
- Sunlight: Some crystals (like amethyst, rose quartz) may fade in prolonged direct sunlight — store out of direct sun
- Energetic cleansing: Many people like to cleanse their crystals with moonlight, sage, or sound — this is a personal practice, entirely optional
How do I care for my crystal terrarium pot?
- Air plant: Mist 2–3 times per week; place in indirect light
- Crystals: Wipe gently with a dry cloth as needed
- Ceramic pot: Handle with care; wipe clean with a damp cloth
- Water: Do not over-water the air plant; it absorbs moisture through its leaves
Still Have Questions?
Couldn’t find the answer you were looking for? We’re here to help.
Email: kassiajewellery46@gmail.com WhatsApp: +86 18603006941Response time: Within 24 hours (usually much faster!)