Refund policy

Returns & Refunds

We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

To be eligible, the item must be unworn, unused, unaltered, and in the same condition in which it was received, with all tags and original packaging. A receipt or other proof of purchase is required. Items showing signs of wear, damage caused after delivery, missing packaging, or any condition that affects resale will not be accepted.

How to request a return

Before sending anything back, email us at kassiajewellery@gmail.com with your order number and reason for return. Items returned without prior approval will not be accepted.

Once your return is approved, please send it using a trackable shipping service to:

Recipient: Zhou
Company: Jinwei Jewelry (锦唯珠宝)
Address: Ketang Town, Haifeng County, Shanwei, Guangdong 516400, China
Phone: +86 133 5276 7362

Please do not send returns cash on delivery. Customers are responsible for return shipping costs and any related customs charges unless the item is defective, damaged on arrival, or incorrect. Original shipping charges are non-refundable.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us promptly at kassiajewellery@gmail.com and include clear photos so we can evaluate the issue and make it right. Natural variations in gemstone color, pattern, and inclusions are not considered defects.

Non-returnable items

We cannot accept returns for personalized or custom-made items, gift cards, or items specifically marked as final sale. Please contact us before purchasing if you have questions about whether an item is eligible for return.

Exchanges

The fastest way to receive a different item is to request a return for the original item and, after the return is approved, place a separate order for the replacement.

Order cancellations

If you need to cancel an order, contact us as soon as possible. We will try to accommodate your request, but cancellation cannot be guaranteed once an order has entered processing or has shipped.

European Union 14-day cooling-off period

If an order is shipped into the European Union, you may cancel or return it within 14 days without providing a reason, subject to applicable law. The item must be unworn, unused, with tags and in its original packaging, and proof of purchase is required.

Refunds

We will inspect your return and notify you whether the refund is approved. Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact kassiajewellery@gmail.com.